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With that said, after learning ITIL Foundations from the itil awareness questions and answers, this Kindle book would be a good reference and reminder of ITIL principles if there was a TOC or index. It doesn't so its value is limited. Agree with most reviewers that it is a good book and at discounted price an absolute bargain. A content table and/or detailed glossary would have been really helpful in the ebook. There's a lot of terminology to remember in ITIL and Bradys attempt with analogy and examples helps, at least to some itil awareness questions and answers.

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