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I passed! The chapter summaries and mini-tests are a great help, itil basic questions as are the resources that you can download from the publisher (see the back cover). Content was well written and easier to understand than some other material. I also recommends the app from AXELOS, who currently license the ITIL certifications. My only suggestion is a bit more overview, showing how the overall system fits together - I didn't really get the five stages' separation and relationships until I started mock-testing and re-reading. Same for the relation between the service portfolio and catalog, itil basic questions and the SKMS and its contents.

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