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This was my intro to ITIL processes, itil certification exam sample questions I was really getting let down by how hard it was to follow this book since I really looked forward to learning how to inject some order to the chaos that is IT work. I would recommend this book, but with a caveat. If your coming from a ITIL workplace or have prior experience and understand how all of these items/processes/services relate this is a great book. If you need some help figuring out what is applied to where and why, I would suggest starting somewhere else. itil certification exam sample questions

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