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I passed the exam using this book as my primary study itil incident management questions and answers, so it did what it was intended to do. That said, I probably would have done just as well if I printed out the official syllabus and searched for information about the topics contained therein online. I felt that the book was poorly organized and repetitive to the point of being maddening. It also had more than a few typos, including several on study questions. I had to read it twice to understand it, which is something I've never done before with any test prep book including manuals I used to study for (and pass) the Uniform CPA exam. As a result, I am lukewarm regarding this itil incident management questions and answers.

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