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While I am sure the authors hoped to present itil v3 certification questions and answers the ITIL foundation in a clear and understandable manor, in my judgement they failed miserably. Instead this book does a great disservice to ITIL by only further obfuscating the subject matter with a maddening repetition of poorly explained concepts and bad real world examples. I also found the overall organization of the book to be extremely poor; So often the authors repeatedly referenced important concepts, only to (poorly) explain them several itil v3 certification questions and answers later.

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